Covid-19 Update

March 17, 2020 2 min read

It's a worrying time for all of us around the world at the moment with the rapid spread of the coronavirus and we appear to be in uncharted waters for the time being.

I've been asked a few times if there will be any issues with deliveries of parcels, so I wanted to share an update regarding parcels and letters.

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From Royal Mail's experience with other coronaviruses, they know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water. 

Royal Mail have issued the following statement in reference to signing for and receiving items:

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature. 

Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. 

If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to.

Petiquette will be open for business as usual; as many of you know we're a tiny family run business based from home, so working from home is nothing new for us!  

Stay safe out there,

Geoff & Mauricio

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