We're confident that you will not need to return anything to us, but if for any reason you are not happy with your purchase, we will refund or exchange any orders for non bespoke items (as long as the goods have not been used, are not damaged and are in a re-saleable condition). Unfortunately engraved ID tags are non-refundable, unless there is an error in the engraving.
Please contact us within 14 days of receiving your order to arrange a refund or exchange: firstname.lastname@example.org
Our returns address is: Petiquette Collars, 18 Franklin Drive, Seaton Delaval, Northumberland NE25 0QU
Unless the item is faulty, you will be responsible for the cost of returning your order.
Our Swarovski crystal collars, where you choose a specific combination of leather and crystal colours would be considered bespoke, and as such are non refundable. A leather dog collar where you have simply chosen the colour of leather and the size, would not be considered bespoke, and as such would be refundable (as long as it has not been worn and is in the same condition as when it was dispatched to you).
The most important thing for us here at Petiquette, is that your collar is absolutely perfect for your pet, so if when you receive your order it doesn't fit, then please get in touch with us and the collar can either be resized, or a replacement made. If you do need to return your collar for resizing or a replacement, please contact us within 14 days of receiving your order, and we do ask that you cover the postage costs incurred.
Please note, we cannot offer exchanges due to you not liking your choice of colours.
We work tirelessly to produce leather dog collars of the highest standard, and as such offer a one year guarantee on all of our handmade leather collars should you need it. Of course, we're very confident that you won't need it, but if something should break then we'll repair or replace your collar free of charge.
That being said, there are some limitations. If the damage to the collar has been caused by being chewed or scratched to bits, we're not able to fix that, and as we cannot anticipate the wear a collar will be put through, the guarantee does not extend to the loss or scratching to the surface of any Swarovski crystals, but any repair resulting from a hardware failure will be taken care of.
Petiquette collars are designed to be durable, but that being said they should not be used in unsuitable situations. Care should be taken with larger dogs or those that are excessive pullers, biters or scratchers as it may cause damage to the collar.